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Service Excellence

At the Peppermill Resort Reno, we are passionate about guest service. 

Need something or have a concern while you're staying with us? Text us at 775.200.9675 or email . Our Service Excellence team is happy to help out with things that come up during your stay such as:

  • Guest service concerns
  • Directions
  • Checkout
  • Additional towels
  • Noise complaints
  • And so much more!

Please text or email our Service Excellence Team and we will work to resolve your concern.

By texting this number you consent to Peppermill Casino Resort sending text messages to your mobile phone number to facilitate and respond to each of your service requests. You may revoke your consent at any time by texting, "STOP". Message and data rates may apply. Text messages will be limited to responding to your service requests and will not be utilized for any type of marketing. Our privacy policy is available at

*Compatible TEXT message carriers include AT&T, Sprint, and Verizon.